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22zero operates under terms that depend on your local law and eligible region. Before you open an account or use any service on this site, read through this policy so you understand how access, account activity and your rights are handled.
Access to 22zero and its services is subject to the laws and regulations of the country you are accessing from. If you are in Bangladesh, you are responsible for confirming that your use of this site complies with local law. We do not make legal determinations on your behalf, and nothing on this site constitutes legal advice or a guarantee of lawful access in your jurisdiction. When you fund your account using Nagad, Upay or Bank Transfer, the transaction is governed by the terms attached to your chosen payment method as well as the account terms you accepted at registration. We do not override the policies set by those payment providers. If a transaction is flagged, reversed or held by your payment provider, the resolution process runs through that provider's own channels before any account adjustment is made on our side. Our policy documentation may change. When it does, the updated version replaces the prior one and takes effect from the date it is published on this page. Continuing to use the platform after a policy update means you accept the revised terms. If you disagree with a change, close your account and stop using the service before the change takes effect.
Nagad deposits and withdrawals are subject to Nagad's own service terms. We apply the transaction record shown in your 22zero account wallet, but disputes about the transfer itself go through Nagad's support first.
Upay transactions follow Upay's platform rules. We reconcile your account balance against confirmed transfer confirmations. If a transfer shows pending, check your Upay app before raising a query with our support team.
Bank Transfer is available as a fallback channel. Processing times depend on your bank's clearing schedule, not ours. Keep your transfer reference number until the deposit reflects in your 22zero wallet.
This policy covers activity that happens directly on the 22zero platform: account creation, wallet transactions, site content you access while logged in, and communications we send to you. It does not extend to third-party services, payment providers or external links you follow from this site. Each of those operates under its own separate terms.
Creating and using a 22zero account is covered by this policy. Eligibility depends on your local law and whether your region is supported. We do not verify local legal status on your behalf; that determination is yours to make before registering.
Deposits and withdrawals processed through your 22zero wallet fall within this policy's scope. The payment provider's own terms run in parallel. Where there is a conflict between our policy and a payment provider's terms, the provider's terms govern that payment leg.
Game content from studios available in the lobby, account-facing notices, promotional information and policy documents are all covered. We publish content in English for Bangladesh and make no representation about its accuracy for any other jurisdiction or language context.
Any service you access through a link on this site — including payment apps, analytics tools or identity verification providers — falls outside the scope of this policy. We are not responsible for how those services handle your data or transactions.
You have a set of concrete actions available to you as an account holder. These are not abstract entitlements — each one has a specific path inside your account or through our support route. Reviewing your transaction history is available directly inside your signed-in account; open the wallet section to see a full record of every deposit and withdrawal, including the payment method used. If you find account details that are incorrect — name, contact information or registered mobile number — you can raise a correction request through the support route shown in your account. We will verify the request before applying any change. If you want to understand how a specific policy decision was made, or why a transaction was recorded in a particular way, you can submit a written query. We review all queries in the order they arrive. For anything related to account closure, the request must come from the registered account holder through the verified contact route.
Open the wallet section inside your signed-in account to see a full transaction history. Each entry shows the method used — Nagad, Upay or Bank Transfer — along with the date and status of the transaction.
If your registered name, mobile number or contact details need updating, submit a correction request through our support route. We verify the request against your account before making any change.
Written policy queries are accepted through our support channel. State your account reference and the specific policy point you are asking about. Queries without an account reference take longer to resolve.
Closure requests must come from the registered account holder through the verified contact route shown in your account settings. We process closure requests after identity is confirmed and any pending transactions are settled.
For any question about this legal policy, your account terms or a specific transaction record, reach us through the contact routes published inside your signed-in account. We do not accept policy queries through social media channels. Use only the routes listed here, and include your account reference in every message so we can locate your record without delay.
Access live chat from the support section inside your signed-in account. Include your account reference and the specific policy section your question is about. This is the fastest route for account-related policy questions.
Send a written query to the support email address shown in your account settings. Describe the issue clearly, attach any relevant transaction references, and allow time for a written response before following up.
Our published help centre contains policy summaries and account guidance. Access it from the footer of any page while signed in. If the answer is not there, escalate to live chat or email using your account reference.
Account security and data handling are applied at the platform level. Here is how we approach each area, so you know what to expect from your account from the first session onward.
We collect account data you provide at registration — name, contact details and payment information — and use it only to operate your account, process transactions and respond to support queries. We do not sell account data to third parties.
We use session cookies to keep you logged in across the mobile browser session and functional cookies to remember your account preferences. You can manage cookie behaviour through your browser settings, though disabling essential cookies may affect account functionality.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with your payment app — including your Nagad or Upay credentials. If you suspect unauthorised access, contact support immediately through your account's help route.
We retain account and transaction records for as long as your account is active and for a period after closure, as required by our operational obligations. To request information about what we hold for your account, submit a written query through the support email route.
These are the questions we hear most often about our legal policy, account terms and data handling. If your question is not answered here, use the support route inside your signed-in account.
Access and eligibility depend on your local law and the region you are accessing from. If you are in Bangladesh, confirm that your use of this site is lawful in your jurisdiction before registering. We do not make that legal determination on your behalf.
We collect the information you provide at registration — your name, mobile number, contact details and payment information. This data is used to operate your account and process your transactions through Nagad, Upay or Bank Transfer. We do not sell it to third parties.
Submit a correction request through the support route shown inside your signed-in account. Include your account reference and specify which detail needs changing. We verify the request before applying any update, so allow time for that process to complete.
We retain your account and transaction records for a period after closure as required by our operational obligations. To ask what data we hold for your account, submit a written query to the support email address shown in your account settings.
If a Nagad or Upay transfer did not reflect in your wallet, check the status in your payment app first. If the transfer is confirmed on the payment provider's side but missing from your 22zero wallet, contact our support team with the transfer reference number for investigation.
When we update this policy, the revised version is published on this page with an updated effective date. Continuing to use the platform after the update means you accept the revised terms. If you disagree with changes, close your account before the updated policy takes effect.