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This Privacy Policy covers how 22zero handles the information you share when you create an account, fund your wallet via Nagad, Upay or Bank Transfer, and browse the platform from your mobile browser. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with 22zero, we collect the details you enter during registration — your name, email address, mobile number and the payment method you choose, which may include Nagad, Upay or Bank Transfer. We use this information to operate your account, process transactions, verify your identity as required by our platform rules, and send you service notifications that are directly tied to your account activity. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors such as Nagad or Upay is limited to what is needed to complete the transaction you initiated. Any third-party service integrated into the platform — including game content studios like PG Soft, JDB, PlayStar and Habanero — receives only the technical session tokens needed to load content; they do not receive your payment details or identity documents. We store your account records for as long as your account is active and for a period after closure as required by our internal retention schedule. You can request a copy of the data we hold, ask us to correct inaccurate records, or raise a question about how your information is used by contacting our support team through the routes listed on this page. Availability of this platform and these rights depends on your local law and eligible regions.
This policy applies to everything that happens inside your 22zero account — from the moment you log in to the moment you close the browser tab. It covers account data, wallet transactions and session activity on our platform. It does not extend to services or websites outside 22zero that you may reach by following an external link.
Data you enter at login, registration and identity verification falls fully under this policy. This includes your mobile number, email and any documents you submit to verify your account. We control how that data is stored and accessed.
When you fund your account via Nagad, Upay or Bank Transfer, the transaction details you provide pass through our payment flow. We log those records on our side; the payment provider also holds its own record under its own policy.
Your browsing activity inside the lobby — which game rooms you open, how long you spend on a page — is logged as session data to help us maintain platform performance. This does not include your financial balances or identity fields.
External sites, linked tools or payment provider interfaces you navigate to from 22zero operate under their own privacy terms. We are not responsible for how those services collect or use your data once you leave our platform.
You have practical options for managing the information 22zero holds about you. First, you can request a summary of the personal data recorded on your account — open a support ticket and specify that you want a data access request; we will respond through the same channel. If any detail is wrong — a misspelled name, an incorrect mobile number linked to your Nagad wallet — you can ask us to correct it by raising the issue directly with support and providing the accurate version. If you decide to close your account, your data is not deleted immediately; we retain records for the period set out in our internal schedule, which may be required for transaction audit purposes. After that period, records are removed from active systems. Where applicable local law gives you additional rights over your data, those rights apply to the extent our platform operates in your eligible region. We do not make decisions about your access or account status using fully automated profiling without a human review step available to you.
Submit a data access request via our support channel. Specify the account email or mobile number tied to your Nagad or Upay wallet so we can locate your records quickly and respond to your request accurately.
If your registered mobile number or name is incorrect, contact support with the right information. We will update the record after verifying that the correction belongs to your account and does not conflict with identity documents already on file.
For any question about how a specific piece of your data is used — for example, how your Bank Transfer history is stored — open a ticket and describe the concern clearly. Our team will explain the relevant part of this policy in plain terms.
Account closure or data removal requests follow a defined process. Start by contacting support; they will confirm the steps, the retention period that applies and what you can expect at each stage before any data is removed from active systems.
If you have a question about this Privacy Policy or want to exercise any of the rights described above, the routes below are the correct channels to use. Please include your registered account email or the mobile number linked to your Nagad or Upay wallet so we can identify your record without delay.
Open the chat icon in the bottom corner of any page while logged in. Describe your privacy question and a support agent will pick it up from the queue.
Send your data access or correction request to our published support email address listed in the contact section of the site. Include your account reference in the subject line.
The Help Centre in your account menu contains published articles on data rights, account closure and wallet record queries. Check there first for answers to common privacy questions.
We apply access controls so that only the team members who need your account data to perform their role can view it. Payment details connected to your Nagad, Upay or Bank Transfer transactions are handled through encrypted connections and are not stored in plain text on our servers.
We use cookies to keep your session active while you browse the lobby and to remember your device so re-login is faster. You can manage cookie preferences in your browser settings; disabling certain cookies may affect how some platform features load on your mobile.
Login credentials are stored in hashed form. If you suspect your account has been accessed without your permission, contact support immediately via live chat or email and we will review the session log tied to your account.
Active account records are kept while your account is open. After closure, records are held for the period defined in our internal retention schedule. Once that period ends, your data is removed from active systems in line with our standard process.
When we update this Privacy Policy, the revised version is published here with the effective date noted at the top of the page. Continuing to use the platform after an update is posted means you have read and accepted the revised terms.
These answers cover the privacy questions that come up most often from people using 22zero in Bangladesh. If your question is not here, use the live chat or email route listed in the Contact section above.
We collect the name, email address and mobile number you enter at registration, plus any identity documents you submit for account verification. If you deposit via Nagad, Upay or Bank Transfer, the transaction reference is also logged against your account record.
Your payment details are passed only to the relevant payment processor — Nagad or Upay — to complete the transaction you started. We do not share that information with advertisers or unrelated third parties. Game content studios on the platform do not receive your payment data.
We retain your records for a defined period after account closure as part of our internal retention schedule, which may cover transaction audit requirements. After that period, your data is removed from active systems. Contact support if you want the specific retention period confirmed for your account.
Open a support ticket via live chat or the published email address and state that you are making a data access request. Include the email or mobile number registered to your account. We will locate your record and respond through the same channel you used to contact us.
Yes. If your name, mobile number or any other account detail is recorded incorrectly, contact support and provide the accurate information. We verify the correction against your account before updating the record, so you may be asked to confirm your identity during the process.
We use cookies to maintain your login session, remember your device and measure how pages load on mobile. They do not track your activity outside of the 22zero platform. You can adjust cookie settings in your browser, though doing so may affect session continuity and some lobby features.