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These terms set out the rules that apply when you open and use a 22zero account. Your access to the platform — including deposits via Nagad or Upay, wallet transactions and all lobby activity — is subject to these conditions, and eligibility depends on your local law and the regions we currently support.
By creating an account on 22zero and proceeding through the registration steps, you confirm that you have read, understood and accepted these terms in full. We may update these conditions from time to time; when we do, the revised version will be posted on this page and will take effect from the date shown. Continuing to use the platform after an update means you accept the new terms. These terms apply across all activity on 22zero — whether you access the site from a mobile browser, fund your wallet via Nagad, Upay or Bank Transfer, place a wager on Live Cricket Scores, or contact our support channel for account help. They also govern how we handle records of your transactions and account activity. Access to 22zero is only available to eligible individuals in supported regions where local law permits. It is your responsibility to check whether using this platform is lawful where you are located. We do not represent or warrant that the services described here are available in every jurisdiction, and nothing in these terms creates a right to access where local law prohibits it.
Understanding exactly where this policy applies helps you know which rules govern each part of your account. Four distinct areas are defined below — and one area that sits outside this policy entirely.
All login activity, account registration, identity verification steps and session management fall inside these terms. This includes access from any mobile browser or device you use to reach 22zero within a supported region.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are governed here. The terms cover how you initiate a transaction, what records we hold and how disputes about wallet activity are handled.
Game content supplied by PG Soft, JDB, PlayStar and Habanero — including slots, live dealer tables and crash titles — is covered under these terms. Rules about how you interact with lobby areas and game sessions apply here.
Payment processors, network providers and any external service linked from within the platform operate under their own terms. We are not responsible for the policies of third-party services, and these terms do not extend to those providers.
These terms are not a one-way agreement. You have practical options available at every stage of your account relationship with 22zero. If you believe your account records are incorrect — for example, a transaction via Nagad shows a wrong amount or a Upay deposit is not reflected in your wallet — you can raise that through the support channel and request a review. Account details such as your registered mobile number or contact information can be updated by following the fields shown in your account settings page; we will process confirmed correction requests in line with our internal review steps. You also have the right to ask us what information we hold on your account, and to request that we close your account if you choose to stop using the platform. Any such request should come through the published support route so we can verify your identity before acting.
Your account history shows all wallet activity, including Nagad and Upay deposits. If something looks wrong, open the transaction record in your account and contact support with the reference shown there.
Update your registered mobile number or contact details through the account settings page. Follow the verification fields shown there; we will confirm the change once identity checks are completed.
If any part of these terms is unclear, reach us through the published support contact. We will respond with a plain explanation; we do not require a formal legal notice to answer a terms question.
You can ask us to close your 22zero account at any time. Submit the request through the support channel so we can verify your identity and complete the closure steps in order.
If you have a question about these terms — or need to take an action listed under your rights — the routes below are the ones we publish for account and policy queries. We do not take terms-related requests through unofficial channels, and we ask you to use the route that matches your query type so it reaches the right team.
Open the chat widget visible in your account to reach the support team directly. Use this route for account-access questions, transaction disputes and urgent policy clarifications.
Send detailed terms or account queries to the support email address shown in your signed-in account area. Include your account reference so we can locate your records without delay.
The Help Centre linked in your account contains published answers to common terms questions, wallet queries and account-closure steps. Check there first before raising a new support request.
Knowing how we handle account data and policy changes gives you a clear picture of what to expect throughout your time with 22zero. We store account records — including transaction logs for Nagad, Upay and Bank Transfer activity — for as long as your account remains open and for a period after closure as required by our internal retention policy. Cookies used on the platform help us keep your session active across a mobile browser visit; you can review cookie settings through your browser controls at any time.
We hold account and transaction records — including wallet activity via Nagad, Upay and Bank Transfer — for the duration of your account and for a set period after closure, in line with our internal retention schedule.
Session cookies keep your account active on mobile and desktop browsers. They do not store payment credentials. You can manage cookie settings through your browser at any point without affecting your account login.
Your account is protected by the login credentials you set at registration. If you believe your access has been compromised, use the account recovery path shown on the login screen and contact support immediately through the live chat route.
When we update these terms, we post the revised version on this page with the effective date. We may also send a notice to your registered contact. Continuing to use the platform after the date shown means you accept the updated terms.
These questions come up most often when account holders review the terms for the first time. If your question is not covered here, the support routes listed on this page will connect you to the right team.
Yes. All wallet transactions on 22zero — whether you fund via Nagad, Upay or Bank Transfer — are governed by these terms. The transaction records visible in your account are the authoritative log of each deposit or withdrawal processed.
Access depends on your local law and the regions we currently support. We do not confirm eligibility for every location. You are responsible for checking that using this platform is lawful where you are before creating or continuing to use an account.
We post the updated terms on this page with the date they take effect. If you continue to use your account after that date, you are treated as having accepted the changes. We may also send a notice to your registered contact at the time of any update.
Open the transaction record in your account, note the reference number shown, then contact support through live chat or the support email. Include the reference so the team can locate the exact record and review it against our wallet logs.
You can request account closure at any time through the published support channel. We will verify your identity before processing the request. Some data is retained after closure in line with our internal retention policy, as noted in the policy handling section above.
Game sessions delivered through PG Soft, JDB, PlayStar and Habanero are subject to these terms when accessed through your 22zero account. The studios supply game content only; platform-level account rules, wallet activity and support routes are all governed by these terms.